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We can help

Can I go to any of the Service Points of Banco Millennium Atlântico?

Yes, more than 150 Service Points are available to perform all your banking operations. You can also use our ATLANTICO Direct 24/7 at 923 168 168 or 226 460 4640.

What are the opening hours of the Customer Service Points?

Monday to Friday from 8am to 3pm and Saturday at different times and locations. You can consult all the Service Points and their opening hours at www.atlantico.ao.

What are the telephone contacts and addresses of Banco Millennium Atlântico?

1. Headquarters: Edifício ATLANTICO, Bloco 8, Condomínio Cidade Financeira, Via S8, Bairro Talatona, Distrito Urbano da Samba, Município de Belas, Luanda, Angola.

2. Edifício Chicala: Nova Marginal, Lote T2 – Praia do Bispo, Luanda, Angola

3. Business Contact: +244 923 168 168 and +244 226 460 460; You can also consult all Service Points and their opening hours at www.atlantico.ao.

Are my funds deposited/invested with the institution safe?

Yes. The funds you have entrusted to us will remain completely safe, and you will be able to manage them in the same way you have done to date.

I had an account at both Banks, will I only have one at the new Institution?

The number of accounts that you already had will be maintained and you will be able to view your position in a fully integrated manner.

Can I close one of my accounts?

Yes, if that is your intention.

Will the account numbers and IBAN remain the same?

Customer at the former Banco Millennium Angola: You will have new account numbers and IBAN to which all your assets will be associated, as well as your transaction history.

Customer at the former Banco Privado Atlântico: Your account numbers and IBAN will remain the same.

Customer at both former institutions: Switches to the accounts and IBAN associated with the former Banco Millennium Angola and keeps its account numbers associated with the former Banco Privado Atlântico.

How can I access my new account numbers?

Customers with new account numbers will receive notification via SMS or e-mail indicating that they can access their new account numbers and IBAN:

  • On your Online and Mobile Banking;
  • Through ATLANTICO Direct (923 168 168 or 226 460 460);
  • At one of the 150 Service Points across the country;
  • At ATMs;

Will my previous account numbers and IBAN no longer be used?

If your previous account numbers and IBAN are used, for example for incoming transfers, the amounts will be automatically redirected to your new account numbers and IBAN. However, we stress that you should use your new bank details whenever possible.

Will the SWIFT code change?

The SWIFT code for Banco Millennium Atlântico is PRTLAOLU.

Will there be any impact on the terms and conditions of my financial investments, transactions, commitments, and contracts?

Your financial investments, transactions, commitments, and contracts will be maintained under the contractually agreed conditions, and any updating requirements will be communicated in a timely manner.

Do I need to update my data (phone contact, email, address, profession...)?

We will keep all your existing data to date, however if there has been any change in your telephone contact, address or otherwise, we recommend that you update them as soon as possible, by going to one of the 150 Service Points located throughout the country.

Can I still use my credit and debit cards?

You can continue to use your Multicaixa cards as you have done to date. Your credit and debit cards for international payments can be updated through the products and services offered by Banco Millennium Atlântico and any updating requirements will be communicated in a timely manner.

Can I continue to use my checks, promissory notes, or bills of exchange?

Yes, you can continue to use them as usual, as you have always done. Should we need to update or replace your checks, promissory notes or bills of exchange, we will contact you in a timely manner.

If I receive a check from Banco Privado Atlântico or Banco Millennium Angola what should I do?

The check remains valid and you can cash it immediately at one of the 150 Service Points across the 18 Provinces of Angola.

Will I have to switch POS terminals?

You can continue to use your Point of Sale terminals (POS) as you have always done.

Will online and mobile banking continue to work?

Online banking will continue to be available at www.atlantico.ao and the first access made as of 1 October 2016, will have all the necessary information so that you can update your accesses and continue to consult and transact your accounts through this channel. Business Customer at the former Banco Millennium Angola: Your access credentials will be updated and delivered by your Account Manager or Service Point as of 1 October 2016.

How do I use the ATLANTICO Direct Apps for Mobile and Tablet (IOS and Android)?

You can download or update the ATLANTICO Direct applications from the App Store and Google Play. Customer at the former Banco Millennium Angola: To access and transact your accounts through the ATLANTICO Direct applications (Apps) you must first update your accesses on Online Banking . For further questions you can contact us 24 hours a day, 7 days a week, through ATLANTICO Direct (923 168 168 / 226 460 460).

Wiill SMS Banking change?

You can continue to use SMS banking as you always have. For that purpose, you can conveniently activate the service in real time through your Online Banking (option MEU ATLANTICO - SMS Banking Service).

Will my username or password for Online Banking, Mobile Banking and SMS Banking change?

Personal Customer at the former Banco Millennium Angola: You will have a new user, access code and confirmation key that will be defined in your first access to Online Banking with your current codes. Business Customer at the former Banco Millennium Angola: You will have a new user, access code and confirmation key that will be delivered by your Account Manager or Service Point as of 1 October 2016. Customer at the former Banco Privado Atlântico: Your username, access code and confirmation key will remain the same. Regular Customer: Your user, access code and confirmation key that you use for your accounts originating from the former Banco Privado Atlântico will be maintained, however you must make a first access to Online Banking with the codes that you currently use for your accounts at the former Millennium Angola to ensure their migration.

If I have any additional questions how can I get information?

You can contact us through the usual channels:

  • ATLANTICO Direct: +244 923 168 168 | +244 226 460 460
  • Website: www.atlantico.ao
  • Atlantic Service Points and Account Managers