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Questions and answers
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Can I go to any of the Banco Millennium Atlântico Service Points?
Yes, more than 150 Service Points are available to carry out all your banking operations. You can also use our ATLANTICO Directo 24 hours a day, 7 days a week, by calling 923 168 168 or 226 460 4640.
What are the opening hours of the Customer Service Points?
Monday to Friday from 08:00 to 15:00 and Saturday at different times and locations. You can consult all the Service Points and their opening hours at www.atlantico.ao .
What are the telephone contacts and addresses of Banco Millennium Atlântico?
1. Headquarters: ATLANTICO Building, Block 8, Cidade Financeira Condominium, Via S8, Talatona District, Samba Urban District, Belas Municipality, Luanda, Angola.
2. Chicala Building: Nova Marginal, Lot T2 – Praia do Bispo, Luanda, Angola
3. Commercial Contact: +244 923 168 168 and +244 226 460 460; You can also consult all the Service Points and their opening hours at www.atlantico.ao .
Are my funds deposited/invested in the institution safe?
Yup. The values that you have entrusted to us will remain completely safe and you will be able to manage them in the same way as you have done so far.
I had an account in both banks, will I only have one in the new institution?
At this moment, the amount of accounts you already had will be maintained and you will be able to view your position in a fully integrated way.
Can I close one of my accounts?
Yes, if that's your intention.
Will account numbers and IBAN remain the same?
Ex-Banco Millennium Angola client: Will have new account numbers and IBAN to which all assets will be associated, as well as the history of movements.
Ex-Banco Privado Atlântico customer: Your account numbers and IBAN will remain the same.
Common Customer to both former institutions: Changes to the accounts and IBAN associated with the former Banco Millennium Angola and keeps its account numbers associated with the former Banco Privado Atlântico.
How can I get access to my new account numbers?
Customers who will have new account numbers will receive information by SMS or email that they will be able to access their new account numbers and IBAN:
- On your Internet and Mobile Banking;
- Via ATLANTICO Directo (923 168 168 or 226 460 460);
- In one of the 150 Service Points present throughout the country;
- At ATMs.
Will my previous account numbers and IBAN no longer be usable?
If your previous account numbers and IBAN are used, for example to receive transfers, the amounts will be automatically redirected to your new account numbers and IBAN. However, we emphasize that you should use your new bank details whenever possible.
Will the SWIFT code change?
The SWIFT code of Banco Millennium Atlântico is PRTLAOLU.
Will there be any impact on the conditions of my financial investments, operations, commitments and contracts?
Its financial investments, operations, commitments and contracts will remain under the contractual conditions and any need for updating will be communicated in a timely manner.
Will it be necessary to update my data (telephone contact, email, address, profession…)?
We will keep all your existing data, however if there has been any change in your telephone contact, address or other, we recommend that you update them as soon as possible, going to one of the 150 Service Points present throughout country.
Will I be able to continue using my credit and debit cards?
You can continue to use your Multicaixa cards as you have done so far. Your credit and debit cards for international payments can be updated through the offer of products and services from Banco Millennium Atlântico and any need for updating will be communicated in a timely manner.
Will I be able to continue to use checks, promissory notes or bills in my possession?
Yes, you can continue to use them normally, as you always have. If it is necessary to update or replace your checks, promissory notes or bills, we will contact you in a timely manner.
If I receive a check from Banco Privado Atlântico or Banco Millennium Angola what should I do?
The check remains valid and you can cash it immediately at one of the 150 Service Points in the 18 Provinces of Angola.
Will I have to change the TPA terminal?
You can continue to use your Automatic Payment Terminals (TPA's or POS) as you always did.
Will internet and mobile banking continue to work?
Internet banking will continue to be available on the website www.atlantico.ao and the first access made from October 1, 2016, will have all the necessary information so that you can update your access and continue to consult and transact your accounts through this website. channel. Ex-Banco Millennium Angola companies: Your access credentials will be updated and delivered by your Manager or Service Point as of October 1, 2016.
What do I do to use the ATLANTICO Directo Apps for Mobile and Tablet (IOS and Android)?
You can download or update ATLANTICO Directo applications from the App Store and Google Play. Ex-Banco Millennium Angola customer: To access and transact their accounts through the ATLANTICO Directo Applications (Apps), it is first necessary to update the accesses in internet banking. For additional questions, you can contact us 24 hours a day, 7 days a week, through ATLANTICO Directo (923 168 168 / 226 460 460).
Will SMS Banking change?
You can continue to use SMS banking as you always have. For this purpose, you can conveniently activate the service in real time through your Internet Banking (MEU ATLANTICO Option – SMS Banking Service).
Will my Internet Banking, Mobile Banking and SMS Banking username or password change?
Private Customer ex-Banco Millennium Angola: You will have a new user, access code and confirmation key that will be defined in your first access to internet banking with the codes you currently use. Ex-Banco Millennium Angola Company Customer: You will have a new user, access code and confirmation key that will be delivered by your Manager or Service Point as of October 1, 2016. Ex-Banco Privado Atlântico Customer: Your user , access code and confirmation key will be kept. Ordinary Customer: Your username, access code and confirmation key that you use for your accounts originating from the former Banco Privado Atlântico will be maintained, however you must first access internet banking with the codes you currently use to their ex-Millennium Angola accounts to ensure their migration.
If I have any additional questions, how can I get information?
You can contact us through the usual channels:
- ATLANTICO Direct: +244 923 168 168 | +244 226 460 460
- Website: www.atlantico.ao
- ATLANTICO Service Points and Customer Managers
